Freight & Handling

How we ship

Angus & Celeste take the utmost care in the packing and safe shipping of our wholesale orders. We send via TNT's Sensitive Express service and Australia Post's Parcel system, to ensure that your goods arrive in a safe and timely manner.

For larger volume deliveries, we use pallets comparable to the size of your order, in order to efficiently and securely transport your goods, via TNT Sensitive.  Be aware that TNT will not deliver to residential addresses, so a business/commercial address must be supplied for palletised delivery. TNT orders are sent as 'Signature required', with no Authority to leave. 

For customers in the west of Australia, we use a specialised “Melbourne to WA” courier service that concentrates on this direct route, to ensure we obtain the most economical shipping rates available for you. 

For smaller orders, where it is more economical to send your order via cartons, we use Australia Post's parcel service. Please ensure you have the latest version of the Australia Post App, linked to your contact email address or mobile phone number, for easiest tracking of your deliveries. Australia Post orders are sent as 'Signature required', with no Authority to leave. If you are are not available to receive your delivery, you may be required to collect it from the LPO specified by Australia Post. e.

Alternative courier networks

Upon direct arrangement with our Head Office, Angus & Celeste will co-operate with other courier networks, so long as they are pre-arranged by the customer. A&C will not be responsible for breakages in transit via customer arranged courier networks. If you have a chosen courier network that you use and are happy to book a collection of our goods from our warehouse, within our usual opening hours, then we are happy to work with you to arrange this. 

Delivery address & time

It is the responsibility of the recipient to ensure that the correct delivery address has been provided, and that your current opening hours have been communicated to our office. 

If for any reason your business hours are “irregular” and no one is there to receive your order during your regularly listed business hours, then any re-delivery fees issued by the courier, will be passed on to the recipient.  A re-delivery fee of $40 will be applied to your next A&C invoice.  To avoid this, please notify our staff of any out of the ordinary hours, prior to your order departing our warehouse.  

Your shipment will not be booked to be delivered at specific time-slot, beyond your usual opening hours. Should you independently opt into a specific time-slot arrangement with the courier, then a time-slot delivery fee of $65 will be applied to your next A&C invoice. 

Please note that “home” delivery addresses are not accepted without prior approval by A&C.

Tracking

Angus & Celeste will provide your TNT Consignment Note number or Australia Post Tracking ID via email, at the time of dispatch. 

Please be aware that neither TNT or Australia Post will call you in advance of your delivery. It is the responsibility of the recipient to monitor the tracking details provided and to be onsite to receive during your normal business hours.

TNT Shipments can be monitored via the TNT Express Track and Trace facility online.

Australia Post deliveries can be tracked online via the Australia Post My Post Tracking site, or a linked Australia Post App. 

Pick up from our warehouse

When placing your order online, you have the option to select Pick up from Warehouse as your Shipping method.  Our friendly warehouse team will be in contact with you to let you know when your order is ready for Pick up.

Our warehouse is located at Unit 22, 12 Edina Road, Ferntree Gully, Victoria.  Order pick ups are available between the hours of 9.30am - 4.30pm, Monday - Thursday (closed Fridays & Public Holidays). 

Any outstanding payments must be received in full, before goods will be released.