Order changes, Back orders & Claims

Order changes

For changes made to an order once it is placed and packed, a re-packing fee of $75 will be incurred. This fee will be charged in cases where the order has to be unpacked and re-packed.  Once your order has been submitted online, changes to your order will only be accepted within 3 hours for orders placed during the day or overnight for orders placed in the evening. Please get in touch with our office if you have made a mistake with your order and need to make any changes before it is prepared for shipping by our friendly warehouse team.

Back orders

Angus & Celeste does not hold back orders. In many cases the rolling over of back orders can create confusion for both A&C and our stockists, particularly during busy times of the year. We believe that you should only pay for what you receive.

You will be notified if anything is ‘out of stock’ or not available and it will not be added to your invoice. If an item is out of stock, please add it to your next order. If you would like to be notified when an item is back in stock, please let us know via phone or email and our friendly team will endeavour to assist you.

Missing or damaged items

If any item/s are received damaged or broken, please email through a full description of the item (product name/size/pattern etc) along with photographs of the damage, within 48 hours of receiving your delivery.  

If you believe you have been short delivered, please email our office within 48 hours of receiving your delivery, specifying the exact product/s and quantity of items.

To reduce the environmental impact and significant cost of re-shipping individual or small numbers of items, Angus & Celeste will credit your account to the value of the unsaleable or missing items.  This credit will automatically be applied to your next A&C invoice.